Queen's Drive Dental Practice

Call:01414235161 (24/7)
Reception@Glasgowdentist.Co.Uk

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CODE OF PRACTICE FOR PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. 

  1. Our aim is to react to complaints in the way in which we would all want a complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  2. The person responsible within the practice for dealing with any complaint about the service which we provide is the Practice Manager.
  3. If a complaint is verbal the details will be listened to on the telephone or at the reception desk, and we offer to refer him/her to the Practice Manager immediately if available.
  4. If the Practice Manager is not available at that specific time, then the patient will be told when he/she will be able to talk to the manager and arrangements will be made for this to happen. A member of the staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period, or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient is still not satisfied after speaking to the Practice Manager then we would request that the complaint be put in writing and addressed to the Practice Manager.
  6. We will acknowledge the written patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, but normally within 3 working days.
  7. If a complaint is about any aspect of clinical care, or associated charges, it will normally be referred to the dentist involved unless the patient does not want this.
  8. We will seek to investigate the complaint internally and respond within 20 working days of the complaint being received to give explanation of the circumstances which led to the complaint.
  9. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  10. If complaining on behalf of someone else, please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we must know that you have permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.
  11. Proper and comprehensive records are kept of any complaint received.

 

Contact Queen’s Drive Dental

*Pain Free Dentistry

Telephone: 01414235161 (24/7)

Email: Reception@Glasgowdentist.Co.Uk

Opening Times

Monday 09:00 AM – 18:00 PM
Tuesday 09:00 AM – 18:00 PM
Wednesday 09:00 AM – 18:00 PM
Thursday 09:00 AM – 21:00 PM
Friday 09:00 AM – 16:00 PM
Saturday 09:00 AM – 13:00 PM

pain free dentist glasgow

What Our Patients Say

Tomasz Gasinski
Tomasz G.
I wanted to say that I was very afraid of the first visit, but Olivia welcomed me with a very positive attitude. I never thought I would be able to fall asleep during a visit. Everything was gentle and painless. Thank you to the staff for the kind service. Olivia Thank you!read more
Rachel M
Rachel M
I visited Queens Drive dental practice today to have an awkward and painful top wisdom tooth extracted. I have had 3 previous excruciating wisdom tooth extractions at other practices and the hospital, so was very nervous going in. My dentist Olivia was amazing right from the moment I came in she completely put me at ease explained what she was going to do so I knew what was coming and when I might feel pressure. She had the anaesthetic in without any discomfort. Chatted to me to take my mind off the procedure and keep me calm. The tooth was out in no time and It was completely pain free! I was so shocked due to my previous extractions and I couldn’t thank her enough! Thanks Queens Drive and Dr Arthur!!!read more
Elaine Bell
Elaine B.
I’m new to this dentist after being transferred from another dentist,and Was appointed Olivia as my dentist. From the first hello,she was so friendly and made me feel at ease,talked me through everything that she was doing. Fitted me in for an emergency appointment that resulted in a tooth being removed and I never felt a thing,didn’t even realise the tooth was out. Amazing service,and such a friendly helpful practice.read more

Queen's Drive Dental Practice, 118 Queen's Drive, Glasgow, G42 8BJ, Scotland

*“Pain Free! The Finished Result Is Marvellous” Says Marion E Maclellan

*“It Was A Painless, Hassle Free Procedure” Says Dorothy Louttit, Edinburgh

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John Paul Delaney GDC 244170 . Queen’s Drive Dental Practice Is A Private Dental Practice. Website last updated May 19

General Dental Council (GDC)  Complaints Policy  GDC Staff Registration Information

Disclaimer: Shorter Term Orthodontics Provides A Relatively Fast Improvement In Cosmetic Alignment Of The Front Teeth. The Technique Does’t Always Address A Patient’s Bite/Fit Of The Back Teeth As Much As Comprehensive Orthodontics. While In The Past It Was Thought That Doing Orthodontics Faster Would Be Harmful To The Teeth New Studies Suggest Shorter Times In Braces May Have Benefits. Every Treatment Has Risks And Rewards That Will Be Discussed On An Individual Basis. Queen’s Drive Are General Dentists Who Refers Difficult Orthodontic Treatment To A Respected Specialist.

Some Reviews And Photos Are Taken From Patients Across The Entire Pain Free Dentistry Group

Queen's Drive Dental Practice