Queen's Drive Dental Practice

Call:01414235161 (24/7)
Reception@Glasgowdentist.Co.Uk

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CODE OF PRACTICE FOR PATIENT COMPLAINTS

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. 

  1. Our aim is to react to complaints in the way in which we would all want a complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  2. The person responsible within the practice for dealing with any complaint about the service which we provide is the Practice Manager.
  3. If a complaint is verbal the details will be listened to on the telephone or at the reception desk, and we offer to refer him/her to the Practice Manager immediately if available.
  4. If the Practice Manager is not available at that specific time, then the patient will be told when he/she will be able to talk to the manager and arrangements will be made for this to happen. A member of the staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period, or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient is still not satisfied after speaking to the Practice Manager then we would request that the complaint be put in writing and addressed to the Practice Manager.
  6. We will acknowledge the written patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, but normally within 3 working days.
  7. If a complaint is about any aspect of clinical care, or associated charges, it will normally be referred to the dentist involved unless the patient does not want this.
  8. We will seek to investigate the complaint internally and respond within 20 working days of the complaint being received to give explanation of the circumstances which led to the complaint.
  9. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  10. If complaining on behalf of someone else, please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we must know that you have permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.
  11. Proper and comprehensive records are kept of any complaint received.

 

Taking The Next Step

Are You Ready To Transform Your Smile?

Google Rating
4.9
Based on 84 reviews
Facebook Rating
4.8
Based on 22 reviews

Discover more about how Queens Drive Dental Practice can help to transform your smile and your confidence. Request a Complimentary Consultation with your Smile Advisor Amber today!

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Contact Queen’s Drive Dental

*Pain Free Dentistry

Telephone: 01414235161 (24/7)

Email: Reception@Glasgowdentist.Co.Uk

Opening Times

Monday 09:00 AM – 18:00 PM
Tuesday 09:00 AM – 18:00 PM
Wednesday 09:00 AM – 18:00 PM
Thursday 09:00 AM – 21:00 PM
Friday 09:00 AM – 16:00 PM
Saturday 09:00 AM – 13:00 PM

pain free dentist glasgow

What Our Patients Say

Morgan
Morgan
I had an awful black filling that needed seeing to due to lock down. This had always been an eye sore that gave me real smile and confidence issues. Olivia talked me through all of my options and I opted for a lovely white crown, the difference is massive and my experience was brilliant. I don’t think I’ll dread the dentist anymore. Thanks Olivia for making my smile lovely again!read more
Ikra Javid
Ikra J.
Olivia was very patient, calming, friendly and provided excellent customer service compare to other dentists I have been to. Would highly recommend
Malcolm Tierney
Malcolm T.
Excellent service I had an emergency appointment I was not one of their clients but it was not a problem the service has been excellent and I am now registered and continuing treatment In my experience a very well run practice and staff are excellent highly recommend this practiceread more

Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

  • Award Winning Dentistry

Queen's Drive Dental Practice, 118 Queen's Drive, Glasgow, G42 8BJ, Scotland

*“Pain Free! The Finished Result Is Marvellous” Says Marion E Maclellan

*“It Was A Painless, Hassle Free Procedure” Says Dorothy Louttit, Edinburgh

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Privacy Notice Information For Patients Cookie Policy

John Paul Delaney GDC 244170 . Queen’s Drive Dental Practice Is A Private Dental Practice. Website last updated May 19

General Dental Council (GDC)  Complaints Policy  GDC Staff Registration Information

Disclaimer: Shorter Term Orthodontics Provides A Relatively Fast Improvement In Cosmetic Alignment Of The Front Teeth. The Technique Does’t Always Address A Patient’s Bite/Fit Of The Back Teeth As Much As Comprehensive Orthodontics. While In The Past It Was Thought That Doing Orthodontics Faster Would Be Harmful To The Teeth New Studies Suggest Shorter Times In Braces May Have Benefits. Every Treatment Has Risks And Rewards That Will Be Discussed On An Individual Basis. Queen’s Drive Are General Dentists Who Refers Difficult Orthodontic Treatment To A Respected Specialist.

Some Reviews And Photos Are Taken From Patients Across The Entire Pain Free Dentistry Group

Queen's Drive Dental Practice